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Customers typically will only buy a new HVAC system once every 15 to 20 years. Instead of doing their own research, customers often expect HVAC businesses to be experts on the industry— including services you may not provide. Contractor...
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QR codes are for more than pulling up menus at restaurants. They instantly link an offline customer interaction with an online one, introducing customers to your digital brand and possibly even capturing their contact information. Drew Cameron...
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Until you know what you will do after you walk away, you are not ready. Sticking around to run the company post-sale is not an acceptable answer. Most contractors have been self-employed so long that they are unemployable. That probably describes...
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Focusing only on system replacements forces your customers to do one thing: shop around for the lowest price. But what if you could step out of that race to the bottom with a superior system design process that sets you apart. Drew Cameron and...
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Putting an emphasis on contractor training and mindset growth is crucial. But if you aren’t retaining the information yourself, how can you pass it along to the rest of your staff? Drew Cameron Contractor University faculty member Drew Cameron...
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Cookies simply used to be delicious desserts. But now they can help shape your digital marketing strategy and move you closer to your goals. In a largely analog profession, how can contractors succeed in the digital world? Gary Elekes This week...
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This leads to more planned replacements, avoiding the seasonal rush, unexpected expense, and inconvenience. Share the benefits on your website, newsletters, and flyers that your service team can hand to customers with older equipment. 5. Create...
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Prices of everyday goods are rising. That means your average customer has less cash to spare when it comes to big purchases for their homes. How can you offer a solution when the only thing standing in the way of a customer and their new system...
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Our culture is what can set us apart from our competition. In the home service industry, competition can be literally a stone’s throw away in many markets. How you invest and support in your team can make the difference in an applicant choosing...
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Consistency is the biggest key to almost everything in life, and sales is no different. But what if you could make consistency second-nature for yourself by changing your focus from working towards results to working on your process. Weldon Long...
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Your sales team may already have a good closing rate. However, You may still be missing out on added revenue by skipping one all important step. Drew Cameron and Matthew Bratsis. This week on Cracking the Code, Contractor University faculty...
