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A performance-based pay structure that rewards your employees’ hard work can be beneficial for everyone. But how do you ensure your employees are doing their work with integrity and representing your business without taking advantage of the...
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Life as a business owner is full of twists and turns: the new hire can’t close a sale, you’re getting bad customer reviews or maybe Congress passes legislation that’ll disrupt the entire industry. It’s easy to overreact to a single problem...
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When a customer picks up the phone, they typically don’t know what specific questions to ask to ensure the most value. Instead, they are just calling around to see who can fix their problems the fastest and the cheapest so they can resume their...
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You’ve worked hard all your life and now see the light at the end of the tunnel: selling your HVAC business and immediately booking a trip to a Caribbean resort. You want to start retirement off with a bang, but what if something you haven’t even...
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Do you feel like your business has hit a ceiling, no matter how you hard work? Quality leadership that elevates others raises the ceiling of any company, generating buy-in from your employees that can make your business work for you, and not the...
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You know the basic principles of pricing, but why stop there? Wouldn’t you rather get an inside look to see how your pricebook stacks up against some of the best businesses in the industry? This week on “Cracking The Code”, Drew...
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You can only give your team so much motivation through your words and leadership. But what if your team worked to ensure high quality and efficient work because they know they’ll be rewarded for doing a good job? This week on Cracking The Code...
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It’s good to have high standards in business. But often the lofty goals of a business owner can fly in the face of the needs of their team. When this occurs, employee burnout is sure to follow. This week on Cracking The Code, Gary Elekes and...
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In business, it’s easy to want it all. But it’s unfair to ask the world of your employees and you can’t sacrifice customer satisfaction. Instead, you need to set realistic goals your business can meet while still keeping the lights on. This...
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Are you solving your customers’ problems, or just checking a box? In any industry, there are often two kinds of companies: cheap ones and the ones who do it right. But how do you ensure your service is superior if you’re hiring from the...
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Who do you turn to for help when you’re the one steering the ship? No one knows your business like you, but what if someone else knew how to run a business similar to yours in better ways than you could imagine? This week, Scott Deming sits down...
