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The trades industry—plumbing, HVAC, electrical, and other essential home services—has long prided itself on providing reliable, critical solutions to customers. But as we begin 2025, new research from Qualtrics reveals that consumer expectations...
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NASHVILLE, Tenn. — XOi, which provides technology solutions for commercial and residential field-service companies, is partnering with home services company Neighborly. More than 4,000 Neighborly franchise owners can now use XOi’s digital...
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Nitrogen Oxides (NOx) emissions are regulated not only because they are highly reactive gases, but also due to the fact they react with VOC and Sunlight to form ground level ozone and smog. The allowable emissions set by the EPA and local...
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Have you ever wanted to know exactly how one of your company’s sales or repair calls went? Perhaps there was a customer complaint and you needed to figure out what happened. Sure, you could ride along on every call, but that’s just not practical...
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The second situation is a proactive scenario. These are the toughest to handle because there is no obvious existing problem the customer wants you to solve. You often find hidden airflow problems that haven’t caused immediate issues, or...
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A young HVAC technician on a routine service call last month helped save the life of a customer who was suffering a heart attack. Cameron Lowe, who works out of the Chattanooga, Tennessee, location of North Georgia Heating & Air, performed...
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As a business owner, you know that your best leads often come from referrals from previous customers putting their friends on to you. But how are you consistently turning your everyday customer into sources for referrals and customers for your...
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More and more home service businesses are recognizing the benefits of offering their customers an option to finance in addition to the traditional cash, check, and credit card payment methods. That’s because consumers are increasingly choosing to...
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As a 20-year residential HVAC business owner, my ongoing challenge has been maintaining happy and consistent customer service representatives (CSRs). Despite competitive wages, improved benefits, and better workspaces, the constant ringing of...
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Whether it’s education, sports, or business, we need to know how well we’re doing. We need to be able to measure performance. These measurements typically consist of two elements: first, the metric, or what we’re going to measure (the number of...
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DURHAM, N.C. — ServiceTrade, a provider of software solutions for commercial service contractors, is pleased to announce the appointment of Darren Kennedy as its Chief Customer Officer. In this critical role, Kennedy will oversee a...
