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The trades industry—plumbing, HVAC, electrical, and other essential home services—has long prided itself on providing reliable, critical solutions to customers. But as we begin 2025, new research from Qualtrics reveals that consumer expectations...
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Artificial intelligence isn’t the future anymore — it’s today. And if you’re running an HVAC business, it’s time to take notice. Over the last year, I’ve had countless conversations with contractors about AI in the call-handling process, and...
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SEATTLE — Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, announces the return of the popular Territory Manager Consulting Skills Series...
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With sentiment on the economy still fairly divided, some homeowners are navigating uncertainties with a sharpened focus on getting the most value from their HVAC-related expenses, while some are choosing to not act on HVAC equipment maintenance...
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NASHVILLE, Tennessee — XOi announces new Davisware integration updates to further enhance field-to-office coordination, boost technician efficiency and empower contractors to deliver superior customer service to their clients. Since 2019, the XOi...
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Have you ever wanted to know exactly how one of your company’s sales or repair calls went? Perhaps there was a customer complaint and you needed to figure out what happened. Sure, you could ride along on every call, but that’s just not practical...
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A few years ago, Amazon had a problem. Their deliveries kept disappearing, and they had no way of proving a driver delivered the product to the right location. To solve this problem, Amazon implemented a simple but revolutionary approach to...
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More and more home service businesses are recognizing the benefits of offering their customers an option to finance in addition to the traditional cash, check, and credit card payment methods. That’s because consumers are increasingly choosing to...
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As a 20-year residential HVAC business owner, my ongoing challenge has been maintaining happy and consistent customer service representatives (CSRs). Despite competitive wages, improved benefits, and better workspaces, the constant ringing of...
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PEARLAND, Texas — 1-800-Plumber +Air, is thrilled to continue its momentous growth throughout the remainder of 2024. With over 60 territories currently operating throughout the U.S., 1-800-Plumber +Air is continuing to establish itself as a...
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Customer service can make or break a business and the same is true for the HVACR industry – happy customers are the backbone of success. Offering exceptional customer service is crucial for business growth while setting the business apart from...
