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Sponsor: ECI ThermoGrid
Duration: 1 Hour
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Summary
Imagine your business is a car, and dispatch is the driver’s seat – the command center for the overall driving experience. In this day and age, technological advancements have made the driving experience better, by managing navigation, speed, acceleration, and fuel efficiency.
So, can advanced tech also bring big improvements to your service dispatch?
Join us to explore how technology is helping businesses to uncover the profit potential of their service dispatch.
You will learn how more businesses owners are gaining efficiencies and profitability by:
- Automating the process of getting the right people, with the right skills, and the right parts, to the right place.
- Implementing dispatch strategies beyond simple route optimization
- Leveraging their profitable technicians, providing upsell and cross-sell strategies, service differentiation and recurring revenue contracts.
- Using KPIs and data analysis to identify process improvements and cost saving opportunities.
Speaker
JG Van Graan
Director, ThermoGrid
ECI Software Solutions
JG has an infectious enthusiasm for technology and innovation, but his roots in the Field Service industry began as an HVAC installation helper. His deep industry expertise is due to the his experiences working his way up through technician, service management and residential sales roles. Today, JG is a Director at ECI ThermoGrid, where he helps field service business owners become more profitable, using business management software to optimize everyday functions like dispatching, invoicing, and inventory management.
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