5 Vital Questions to Ask Before Hiring a commercial HVAC Company » 24/7 Emergency HVAC | Emergency AC Repair | Emergency Heating Repair

James, who has more than 20 employees working for him found out that one of the commercial HVAC systems in his company was faulty. To get his HVAC unit up and running again, he quickly reached out to the first HVAC contractor he felt could get the job done.

Of course, their services were cheap, so James didn’t bother to ask about experience and skills in the HVAC repair business. When they completed the job, James noticed after two days that his condenser coils and AC units were no longer functioning. That was when he realized that he had hired the services of an inexperienced HVAC technician.

There are certain questions you need to ask before hiring an HVAC technician to avoid ending up like James. Asking these questions is how you ensure that you are hiring the right commercial HVAC contractors with the required skills, experience, and tools to get the job done

Join us in this blog as we show you the top 5 vital questions you should ask before hiring the services of commercial HVAC companies.

Let’s unpack!

Key Highlights

• When you want to choose a commercial HVAC company for your system needs, ensure you ask the right questions to help you make an informed decision.
• You should also ask them about their service contracts to improve the lifespan of your system.

Essential Questions to Consider When Choosing a Commercial HVAC Company

As a business owner, you need to give your commercial HVAC system the care it needs to improve the indoor air quality that your employees breathe. That’s why you need to know the right questions to ask before choosing an HVAC company for your HVAC needs. Here are some questions you should ask: 

1. What experience does your company have with commercial HVAC systems?

You should ask the HVAC company about their experience with commercial HVAC units. Here’s something you should know: your commercial heating, ventilation, and air conditioning system differs from residential HVAC systems. It’s more complex and will need the experience and skills of an expert who is familiar with the system when it gets faulty.  

So, make sure you ask the company the number of years they have been in the HVAC industry and their experience with commercial HVAC system installations and repairs. If they’ve successfully worked on projects similar to yours, then you can hire their services.

2. Can you provide references from previous commercial projects?

An experienced and reputable company will have positive reviews from its previous clients, and this is something you need to look out for. If you can’t find their past client’s testimonials and reviews in their comment section, ensure you ask them to provide references from their previous commercial projects. 

You can also speak to business owners who have worked with the company. They’ll give you valuable insights into the professionalism, reliability, and quality of the company’s services. Find out about their customer services and ask them to provide references from jobs that are similar to yours.

A reputable HVAC installer should also have a track record of delivering world-class customer service and satisfaction. Find out if the company’s customer service is worth your pay. This will help you make an informed decision.

3. What brands or types of HVAC systems do you specialize in installing and servicing?

Here’s something else you should know: your commercial HVAC unit, just like other mechanical systems, comes in different types, models, and configurations. Examples of these types are heat pumps, variable refrigerant flow (VRF systems), air ducts, heat exchangers, air handlers, fan coils, and evaporator coils. It can also have a different seasonal energy efficiency ratio. 

So, you should ask the contractor if they specialize in repairing, maintaining, and installing your specific brand or type of system. This will keep your mind at peace knowing that your HVAC unit is in safe hands.

4. How do you handle emergency repairs or service calls?

Sometimes, your commercial HVAC system can break down when you least expect and in such cases, you’ll need emergency repairs or service calls to fix your system as soon as possible. So it’s important to know if the commercial HVAC company can handle such situations. Ensure you ask them about their response time for emergency repairs and how they prioritize service calls. 

Ask about their availability and operational costs during odd hours or weekend repairs, as emergencies can occur at any time. This will not only keep your mind at ease knowing that you can repair your system immediately when it gets faulty, but it will also help you know the operating costs or additional charges you may have to pay in emergencies.

5. What are your pricing and payment terms for commercial HVAC projects?

It’s important to know what your budget should look like when you need commercial HVAC repair, installation, or maintenance tasks. So ask the company about their pricing structure. They should provide you with detailed estimates and if there are specific payment methods or any hidden costs or additional charges, they should also make it clear to you to avoid any misunderstandings or delays. This will help you compare quotes from different commercial HVAC companies to get the best services for your specific needs at a budget-friendly rate.

Understanding Commercial HVAC Service Contracts

There’s something you should also know when you want to hire a commercial HVAC company: you should find out what their service contracts look like, as they play a vital role in the maintenance and longevity of your commercial HVAC system. These contracts will help you know some of the specific maintenance tasks that will be performed on your system and ensure that it’s regularly maintained to prevent breakdowns and maximize your energy efficiency. If you understand this, you can make an informed decision when choosing a commercial HVAC company for your HVAC business needs.

Benefits of having a service contract

Here are some benefits you can enjoy when you have a service contract for your commercial HVAC system:

• When your system is regularly maintained, it will help you to identify and address potential issues before they turn into major problems. This will help you reduce the risk of breakdowns and costly repairs in the future.
• You can improve the energy efficiency of your HVAC system when it’s properly maintained by an expert. This will help you to reduce your energy costs and environmental impact.
• When your system is regularly serviced, it enhances the performance and lifespan of your equipment, which makes the indoor air quality healthy for your building occupants.
• Service contracts give you peace of mind, knowing that your HVAC system is in the hands of a professional who will use the latest technologies to repair and maintain your HVAC unit.

A few Words From a Professional HVAC Contractor

If you’re hiring a commercial HVAC contractor for your HVAC systems needs, you should make sure you ask the right questions. This will help you ensure that you get the best services that will increase the lifespan of your commercial HVAC system for a long time. That’s why some reputable commercial HVAC contractors in your area like Morehart AC are willing to answer any question you may have to give you quality services.

If you have any commercial HVAC issues with your system heat recovery, cooling process, or any type of repair and maintenance in Arizona, then Morehart AC is the right choice for you. We’re certified and can also help you install your commercial and residential HVAC systems at an affordable price. Reach out to us now.