NASHVILLE, Tenn. — XOi, which gives sensible expertise for business and residential field-service firms, and AAON Inc., a producer of HVAC merchandise for business and industrial buildings, are collaborating to create a related gear lifecycle that the businesses say will empower technicians and manufacturing facility consultants to shortly resolve points, enhance productiveness, and improve buyer expertise.
XOi will present AAON with an ecosystem of kit information that can give technicians within the area full and correct data, in response to a press launch from XOi. Data might be related to the total lifecycle of AAON gear, from manufacturing to substitute, decreasing administrative duties and decreasing the time technicians have to spend resolving points.
“XOi’s industry-leading platform helps us personal the total lifecycle of AAON gear, making the set up and repair of AAON gear a guided, repeatable course of,” stated David Recca, service improvement supervisor for North America at AAON. “With the help and insights obtainable by way of XOi, techs can act extra effectively whereas rising accuracy, resulting in shorter turnaround occasions and fewer callbacks.”
Since implementing XOi, AAON rep corporations report a 100% approval price for accomplished guarantee claims, the press launch stated.
“The communication of data by way of XOi has supplied information transparency to each stakeholder,” stated Micheal Plummer, XOi Specialist at AAON. “From the sphere tech and their management to the producer, all of us see the identical data being introduced in from the sphere. With that right information, we will see the part failure, the precise part that must be changed, and get it shipped accurately the primary time.”
XOi has reduce AAON’s means of reviewing guarantee claims in half, the corporate’s press launch stated. Selections are actually based mostly on info technicians report from the sphere on to the manufacturing facility, elements are shipped accurately the primary time, and the client advantages from a sooner decision, the corporate stated.
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