Busby’s Celebrates 80 Years in Business, Welcomes Third Generation President, Kristen Munn

AUGUSTA, Georgia — Busby’s Heating & Air Conditioning marks its 80th anniversary in 2025, and with it, a momentous milestone in the company’s history. Kristen Munn, Rick Busby’s daughter, has been named the new president, representing the third generation of leadership at the company.

JC Busby, Rick Busby’s father founded the company shortly after World War II in Millen, Georgia. The contracting business has since grown into a trusted name in the heating and air conditioning industry.

Over the past eight decades, Busby’s has continually expanded its services, introduced new products, and built a reputation for exceptional customer service. The company has also become a pillar of the Augusta community, supporting various local charities and service organizations. Munn began her career at Busby’s over 15 years ago, starting from the ground up as a summer intern. After graduating Magna Cum Laude with a degree in business management from Georgia College & State University, Munn took on various roles at Busby’s as well as, making key contributions to upgrade the company’s technology.

Munn later accepted an opportunity to work as an implementation coach with Nexstar Network, where she assisted HVAC and plumbing companies across the United States, Australia, and Canada. While at Nexstar, Munn earned a promotion to business coach where she worked directly with owners and general managers helping them reach their business goals.

Munn recently decided to return to her roots and step into the role of president and future owner of Busby’s Heating & AC. Her return to Augusta, alongside her husband Shane and their dogs Boone and Daisy, is a moment of great excitement for Rick Busby, and his wife, Tammy Busby, the rest of the family and the entire Busby’s team.  

“I’m so excited and privileged to be on the path to third-generation ownership of Busby’s,” Munn said. “It’s not just about keeping the business in the family, but also about building on what was started and making it my own for the future.”

“It is comforting to know that our company will remain a family-owned business for the third generation and for many years to come. I am so excited to have Kristen take over the realm as president,” Rick Busby said.

While much has changed since 1945, the core values that Busby’s was built upon — quality, integrity, honesty, and customer satisfaction — remain unchanged. CEO Rick Busby reflects, “These four pillars were the foundation of my father’s success, and they will continue to guide our company for many years to come. We remain dedicated to providing the same quality workmanship, reliable service, and customer care that have set us apart since day one.”