New METUS Product Monitors Commercial VRF Systems

SUWANEE, Ga. — Mitsubishi Electric Trane HVAC US (METUS) has introduced kenza cloud, a solution that empowers commercial customers to remotely control, monitor, and analyze their Mitsubishi Electric variable refrigerant flow (VRF) systems.

Accessed through www.kenzacloud.com and its M-NET gateway (RMD-50A), kenza cloud is a cloud-based platform for distributors, contractors, building owners, and facility managers who would benefit from remotely controlling, scheduling, and charting City Multi and M-Series systems’ data, along with getting off-site troubleshooting support, a press release from METUS said.

The remote analytic capabilities of kenza cloud help commercial customers reduce service calls by identifying the issue, reviewing the maintenance data, and troubleshooting before requesting onsite maintenance or repairs, the press release said. Specifically, kenza cloud functions like Maintenance Tool File Download, Test Run, Refrigerant Check, and Branch Port Check (for CITY MULTI R2-Series systems) can benefit customers by reducing site visits to evaluate and resolve an issue.The subscription-based kenza cloud M-NET gateway can monitor up to 50 indoor units and 50 outdoor units per device.

The kenza cloud “gives technicians visibility into the systems they work on, which simplifies diagnosing and servicing City Multi equipment,” said James DeBerry, commercial marketing manager at METUS. “Technicians will also benefit from automatic quarterly updates made to the platform at no extra cost, which is part of our commitment to continuously improve our control offerings.”