The NCI AirMaxx™ workflows used in the measureQuick and TrueFlow apps help simplify the diagnostic process and provide many of the targets you need. In the report snippet above, we have a downflow gas furnace with a variable speed motor. The furnace is moving the proper amount of cooling airflow but paying a price to do it. That price may be a premature failure. Further evaluation of the readings shows the air filter and supply duct system have the largest variation from the target values. These are the areas an Air Upgrade should focus on. It’s a good idea to take photos of these trouble areas for reference later.
Once you’re comfortable with your diagnosis, ask the customer to diagnose the report readings with you. Make the system diagnosis their idea. Be their guide so they understand what the readings mean and can identify measurements with the largest variations.
Once you diagnose the readings together, it’s time to consider solutions for the areas that need attention. Sometimes, repairs and/or adjustments are simple. Other times, they will be more complex. You won’t know for sure which is the best choice until you discuss options with the customer.
Discuss Options
My friend, David Holt, has my favorite advice for discussing options with a customer. He says, “Put yourself in the customer’s shoes and look through their eyes.” This simple statement changes the entire context of how you prescribe Air Upgrades.
Your approach shifts as you focus on the customer’s best interests and desires while looking for what is right. Remember, sometimes, customers freak out about having a major expense. Don’t make them feel like you’re piling on more. Instead, help them see how you can protect their new investment or repair.
Whether you require installation, repair, or maintenance, our technicians will assist you with top-quality service at any time of the day or night. Take comfort in knowing your indoor air quality is the best it can be with MOE heating & cooling services Ontario's solution for heating, air conditioning, and ventilation that’s cooler than the rest.
Contact us to schedule a visit. Our qualified team of technicians, are always ready to help you and guide you for heating and cooling issues. Weather you want to replace an old furnace or install a brand new air conditioner, we are here to help you. Our main office is at Kitchener but we can service most of Ontario's cities
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