Happy Customer Testimonials
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HVAC Technician Threatened by Armed Customer: Safety Lessons for Contractors
An HVAC technician’s encounter with an armed customer is serving as a reminder that safety extends beyond electrical hazards or rooftop work. On July 9, Quality Heating, Cooling, Plumbing and Electric in Tulsa, Oklahoma, sent a...
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Fast Response Times Drive Home Services Customer Loyalty, Survey Shows
Phone communication showed one of the largest gaps. While 91% of construction and building trade companies said phone calls drive conversion, only 69% of consumers said the experience met expectations. The survey also identified perception gaps...
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COVID-19 Customer Update
Green Heating & Cooling – COVID-19 Statement & Protocols March 25, 2020 Covid-19 Update As you are aware, all the states in the USA are now being affected by the COVID-19 virus. As General Manager of Green Heating & Cooling, I...
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Financing is for the Customer
Your HVAC Financing Solution As a Bryant Dealer, Green Heating and Cooling will do whatever it takes to meet your satisfaction. Not only do we want to provide you with the best service in Georgia, but we want you to feel financially supported and...
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Indiana HVAC Tech Escapes Gunfire After Customer Dispute Turns Violent
An Indianapolis HVAC technician is speaking out after surviving a terrifying service call that nearly turned deadly last year. The incident grabbed renewed attention recently when the suspect was reportedly rearrested on a charge of violating the...
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From Notes to Numbers: Using CRM Data to Strengthen HVACR Customer Connections
There are so many great sales tools that companies are implementing, such as Salesforce, Pipedrive, and many others, that allow those in HVACR distribution sales to build a database of information that can help make impactful sales calls. ...
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How Residential IAQ Monitoring Leads to Customer Retention
Residential IAQ monitoring enhances trust, thus increasing customer loyalty. Source link
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Customer Retention Starts at the Front Door
You don’t need another lecture on how much cheaper it is to keep a customer than to win a new one. You already know that. What you might not realize is how many of your customers are quietly slipping away—and how easily you...
Read moreCovid-19 Customer Update
As you are aware, all the states in the USA are now being affected by the COVID-19 virus. At D. Mckeon Heating and Air we wanted to reach out to you personally to let you know how we are implementing safety protocols to continue to serve...
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Navigating 2025: How Trades Sector Companies Can Meet Rising Expectations and Retain Customer Loyalty
The trades industry—plumbing, HVAC, electrical, and other essential home services—has long prided itself on providing reliable, critical solutions to customers. But as we begin 2025, new research from Qualtrics reveals that consumer...
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