Trumpf has launched Remote Operations Support, a new service designed to assist U.S. customers operating its TruLaser Center automated laser cutting machines. The service connects Trumpf experts in Germany with American customers to ensure uninterrupted production, even during unmanned night shifts.
The TruLaser Center is a full-service laser machine built for autonomous production, automating the entire laser cutting process. However, small errors can cause significant disruptions when machines run unattended. Trumpf’s Remote Operations Support service aims to mitigate these issues and maximize nighttime production capability.
“Many fabricators run the TruLaser Center during night shifts with the goal of arriving in the morning to a stack of finished and sorted laser-cut parts,” explained Christine Benz, Director of TruServices. “But what if a machine stops while no one is onsite? Or, what happens if an operator is out sick or on vacation? This is where the Remote Operations Support can intervene and help if needed.”
The Remote Operations Support team in Neukirch, Germany remotely monitors TruLaser Center machinery in the United States. In addition to observing the process, the team can intervene and resolve errors to keep the laser cutting machine producing parts.
“This is another example of how TruServices is working to maximize our customers’ machine uptime,” Benz said. “If the machine encounters an error during an unattended night shift, our Remote Operations Support team can quickly resolve many unplanned machine stoppages and maintain the high level of productivity that is possible with the TruLaser Center.”
TRUMPF estimates that the average processing time to remotely resolve a TruLaser Center machine standstill is less than fifteen minutes. Moreover, the company has found that more than fifty percent of machine downtimes can be resolved remotely.
“We are continually enhancing our TruServices offerings to further the goal of zero unplanned downtime for customers,” Benz said. “Remote Operations Support is just one of the many ways TRUMPF is working to further increase manufacturing productivity and excellence in the future.”
Trumpf is a high-tech company offering manufacturing solutions in the fields of machine tools and laser technology. It drives digital connectivity in manufacturing through consulting, platform products and software. TRUMPF is one of the technology and market leaders in highly versatile machine tools for sheet metal processing and in the field of industrial lasers.
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