Weil-McLain ProTools™ App Now Options Actual-Time Video Tech – HVACNews

Help to Assist Information Contractors on the Job Web site

Burr Ridge, In poor health. – (December 8, 2022) – Simply in time for heating season, Weil-McLain® has up to date its ProTools™ App with enhanced options to offer contractors and repair technicians with the assist they should streamline buyer visits and supply purchasers with a premium expertise. Accessible for iOS and Android gadgets, the app now permits heating professionals to work just about with Weil-McLain’s Tech Help crew to problem-solve points as they happen on the job website.

“Our aim is to repeatedly optimize this platform by including extra options that make service technicians’ and putting in contractors’ jobs simpler – particularly throughout the busy heating season interval,” mentioned David DeVries, Director of Product Administration with Weil-McLain. “The brand new Web site-Name video help opens new alternatives for service technicians to obtain instantaneous assist from our Tech Help crew.”

Service technicians who run into problems whereas on the job can contact Weil-McLain Tech Help for Web site-Name video and obtain rapid real-time help. After requesting assist, they merely settle for the decision from Tech Help on their smartphone and share a dwell video of the difficulty they’re experiencing on the job website. Tech Help will then spotlight the difficulty on the service technician’s display and suggest corrective motion to unravel it.

“This new function offers heating professionals with rapid entry to our assist crew and likewise permits them the chance to study new strategies for troubleshooting, upkeep and boiler setup,” added DeVries. “As we put together for what might be one other colder than regular winter, we wish to guarantee service technicians have all of the digital instruments and information they should assist expedite buyer visits whereas offering owners a best-in-class service expertise.”

The Weil-McLain ProTools App helps improve service technicians’ hydronic experience by placing a wide range of Weil-McLain boiler product info at their fingertips. From reviewing fault codes for troubleshooting and accessing how-to movies to viewing product manuals and schematics and shortly discovering elements, the app has turn out to be a one-stop useful resource for boiler set up and upkeep.

For extra info on the upgraded Weil-McLain ProTools App, go to www.weil-mclain.com or obtain the app through the App Retailer or Google Play.

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About Weil-McLain
Weil-McLain® is a number one North American Model of hydronic consolation heating techniques for residential, industrial and institutional buildings, since 1881. Contractors, engineers, architects, owners and facility managers alike depend on Weil-McLain boilers for his or her consolation heating wants. Put in in houses, workplaces, colleges, eating places, accommodations and different services all through North America, the Weil-McLain model is among the many most trusted and sometimes used within the constructing trade.

WM Applied sciences, LLC, assembles, sells and distributes Weil-McLain boilers, based mostly out of Eden North Carolina. The Marley-Wylain Firm, LLC, manufactures and processes conventional Forged Iron merchandise, based mostly out of Michigan Metropolis, Indiana. With roughly 600 staff inside manufacturing services, gross sales places throughout the US, and administrative workplaces in Burr Ridge, Illinois, Weil-McLain is the trusted chief in hydronic consolation heating techniques. Extra info is out there at www.weil-mclain.com.

SOURCE: Weil-McLain