NASHVILLE, Tennessee — XOi announces new Davisware integration updates to further enhance field-to-office coordination, boost technician efficiency and empower contractors to deliver superior customer service to their clients.
Since 2019, the XOi and Davisware partnership has provided streamlined customer relationship management services to enhance job-site efficiency and service delivery for industry professionals. The companies announce solution updates that offer a comprehensive user experience to make coordination between field and office manageable and transparent for each stakeholder. Combining XOi and Davisware gives service teams an advantage in data collection and utilization. This provides new revenue streams and exceptional customer communication on every service call.
“These integration upgrades will allow technicians to focus on problem solving and providing exceptional service” said Aaron Salow, founder and CEO of XOi. “Rather than forcing technicians to spend time on tasks like communication and notation, they can utilize their time more effectively, leading to increased customer satisfaction, repeat business and more revenue. And by providing streamlined information unique to each environment, technicians will receive a custom experience that simplifies their jobs.”
The latest updates provide field technicians with access to synced information between XOi and Davisware order records, job referencing and enhanced field mapping to create a one-stop application for technicians.
“By seamlessly integrating XOi with Davisware, we’re not just enhancing internal workflows with advanced technology; we’re forging a transparent, data-driven link that empowers our customers to cultivate stronger, more trustworthy relationships with their own clients,” said Tasos Angelopoulos, CEO of Davisware. “This integration equips service teams to offer a more intelligent and personalized experience, thanks to the wealth of valuable insights readily accessible to them.”
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