Handle HVAC Service with Arista’s Buyer Portal

(COMING SOON)

Arista is making it simpler to remain on prime of sustaining and servicing your HVAC tools. We’re within the means of launching a brand new on-line portal the place prospects can schedule a upkeep or restore go to, entry service name data, entry invoices & balances, and extra.

We perceive that generally you want info exterior of normal enterprise hours. And, you don’t all the time need to take the time to make a cellphone name when you might want to schedule service. That’s why we now have created our new on-line buyer portal that makes it fast and easy to handle your HVAC service wants at your comfort.

What are you able to do in Arista’s buyer portal?

Entry service data

For a busy enterprise supervisor, it may be tough to maintain monitor of what occurred throughout HVAC service calls, particularly when you’ve a number of areas. This portal entry means that you can entry service historical past, see the data, and study in regards to the prognosis and upkeep/restore duties accomplished by your service technician. 

On the Service Calls web page, you’ll be able to view a listing of your service visits with Arista. On the listing, you’ll be able to see particulars together with:

• Location 
• Date
• Name sort (contract restore or upkeep, for instance)
• Description
• Name standing 

You may view and print the work order for every service go to, and even entry the video that was recorded by your technician describing what he discovered and what he did. You may as well see which technicians labored in your tools, how a lot time they spent on every activity, and browse their notes.

Request a service appointment

Request an appointment from the primary portal web page, or from the service data web page. That may be useful for those who’re unsure if a service go to has been scheduled — you’ll be able to see a listing of your Open, Full, and Closed appointments, and request a brand new one if wanted.

Merely full the shape together with your title, contact particulars, location info, and an outline of the issue and tools affected. You may as well request one of the best time to service the tools. 

After you submit the shape, you’ll get an e-mail affirmation of your request.  An space Service Coordinator will then observe as much as schedule the appointment. You’ll additionally obtain standing updates out of your technician by way of e-mail as soon as the decision has been dispatched.

View invoices and steadiness

Conserving monitor of HVAC service prices is way less complicated with entry to all your invoices within the buyer portal. You may view and print invoices for set up work, contract repairs, upkeep visits, and for quoted service. 

For service invoices, you’ll be able to see the related name quantity, permitting you to refer again to the unique work order.

For an summary of all open invoices and steadiness due, you can too view and print your present assertion.

Confirm your contact info

Within the portal, you’ll be able to test that Arista has essentially the most correct and up-to-date details about your areas and contacts. 

You may see a listing of your areas, together with handle, cellphone, e-mail, and title of contact individual. 

Accessing the client portal

Throughout our beta check interval, we are going to ship individuals a hyperlink to entry the portal. Upon basic launch of the portal to all prospects, you’ll merely click on a button on our Residence web page at aristair.com.

To sign up, you’ll want a Microsoft account (which is free) as a result of the portal is constructed on Microsoft Sharepoint.

Arista’s portal works in most browsers, together with Chrome, Edge, and Firefox. 

When will the portal be obtainable?

We’re beta testing now and will probably be rolling out portal entry over the subsequent couple of months.

We’ll notify our prospects by e-mail when the portal is accessible for basic use.