Company Name: Fieldcode
Product Name: AI Voice Agent Integration
Description: Fieldcode has launched an AI voice agent integration for its field service management (FSM) platform, streamlining inbound and outbound call handling through natural, real-time conversations. Built directly into the Fieldcode system, the AI voice agents automate customer interactions by confirming appointments, capturing service issues, and updating tickets without manual input or external tools. With multilingual support and 24/7 availability, the voice agents help reduce missed calls, improve first-time fix rates, and lighten dispatcher workloads. For outbound communication, the agent proactively confirms appointments and gathers access instructions. Inbound, it identifies callers, logs service issues, provides basic troubleshooting, and schedules technician visits based on availability. Because it’s fully integrated with the Fieldcode platform, all interactions automatically sync with workflows, schedules, and technician data, eliminating redundant tasks and ensuring consistent service updates. The AI speaks in natural language, adapts to interruptions and varying speech patterns, and can escalate to a live agent when necessary.
Contact: www.fieldcode.com
All product information is provided by the manufacturers. For questions or any further information, contact the manufacturer directly at the phone number and/or email listed. View these products online at http://thenews.hotims.com.
Whether you require installation, repair, or maintenance, our technicians will assist you with top-quality service at any time of the day or night. Take comfort in knowing your indoor air quality is the best it can be with MOE heating & cooling services Ontario's solution for heating, air conditioning, and ventilation that’s cooler than the rest.
Contact us to schedule a visit. Our qualified team of technicians, are always ready to help you and guide you for heating and cooling issues. Weather you want to replace an old furnace or install a brand new air conditioner, we are here to help you. Our main office is at Kitchener but we can service most of Ontario's cities
Source link
