SCOTTSDALE, Ariz. — Pro-IQ Predict from Resideo Technologies Inc. is an AI-powered analytics service that identifies abnormal operating patterns and delivers actionable recommendations that help HVAC contractors maintain equipment performance, improve a system’s lifespan, and deliver a better customer experience.
Pro-IQ Predict, which is informed by millions of interactions with connected devices and a decade of HVAC system insights, is an expansion of Resideo’s Pro-IQ services platform.
“For decades, HVAC service has been largely reactive, with contractors responding after equipment problems occur. Today, artificial intelligence enables a new era of predictive service, and Resideo is uniquely positioned to transform everyday HVAC system data derived from its thermostats into actionable intelligence,” said Pat Tessier, Resideo’s vice president of product management, in a company press release. “Developed with input from our HVAC contractors, Pro-IQ Predict enables earlier intervention that can help them improve labor productivity, strengthen customer loyalty, and uncover service revenue opportunities.”
According to Resideo, Pro-IQ Predict, available through the new Resideo One portal, a centralized, cloud-based platform for customer engagement, service insights, and account management, can help HVAC contractors:
• Detect system issues sooner. AI analyzes equipment performance across more than 80 system behaviors to identify developing component-level issues and alert contractors before they become emergencies, which helps their customers avoid unexpected breakdowns.
• Improve technician efficiency. Equipment intelligence supports remote diagnoses and prepares technicians before dispatch, helping improve first-time fix rates and service call efficiency.
• Support repair-or-replace decisions. Visibility into aging or underperforming equipment helps contractors guide maintenance, repair, and replacement conversations ahead of peak-season demand.
• Grow maintenance memberships and recurring value. Predictive insights help contractors enhance maintenance memberships with services that can strengthen customer retention and increase customer satisfaction.
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• Strengthen customer relationships. Proactive service helps contractors build trust and create long-term loyalty with their customers by helping them avoid unexpected disruptions.
Pro-IQ Predict delivers service intelligence across compatible residential HVAC equipment. The platform gathers operating data from a smart thermostat with compatible sensing hardware and securely transmits it through Resideo’s proprietary Redlink wireless technology and Wi-Fi to the Resideo One portal, formerly the Resideo Pro Portal.
Next, AI-powered algorithms analyze operating trends — including thermostat intelligence, HVAC equipment data, equipment-level electrical monitoring, and IAQ conditions — to create a comprehensive view of system performance before delivering an alert. Rather than simply notifying contractors that circumstances have changed, Pro-IQ Predict offers actionable insights that help contractors understand likely equipment issues and determine where service intervention is needed.
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